Strategic Communications – A tool towards better customer engagement and loss reduction

Strategic Communications – A tool towards better customer engagement and loss reduction

The high risks in the complex, unpredictable and highly political process of water sector reforms are unavoidable given the “essential goods” perception of water. However, what the utility operators need to understand is that investing time and money in “strategic communications” early in the engagement of water reforms and that […]

Optimum infrastructure planning and better utilization of existing infrastructure: An alternative to new capacity building

Driving further into the 2010s, one gets a feeling that inadequate and poor performance of infrastructure available present a grave economic as well as social problem for economies. For economies to meet their full growth potential along with human and economic development, the lever that’s imperative is more investment in […]

Efficient Billing and Collection – Key to reducing NRW

While exploring the various methodologies used by the water utilities to reduce Non-Revenue-Water (NRW), one of the better avenues available is achieving higher efficiency in the billing and collection processes. This blog explains the ideology behind the principle of higher billing and collection efficiency for reduced NRW. Now, the main […]

I-U-KAN: Raising sustainable Indian Utilities – a unique approach and platform

I-U-KAN (India Utility Knowledge And Forum) is a broader umbrella for all Utilities (Power, Water, Waste, Gas, Transport etc.) and all Stakeholders (Govt., Public utilities, Private Operators, New entrants, Service Providers, Regulators, NGOs, Investors, Customers) to analyse holistic gaps, exchange ideas, build common grounds, and expedite the establishment of sustainable […]