Water

India has the second largest urban population in the world with more than 300+ million people living in urban India. By 2021, the figure is expected to cross 40% with 74 million plus urban agglomerations. To meet the challenges of rapid urbanization, the Government of India has launched the Jawaharlal Nehru Urban Renewal Mission (JNNURM) in 2005 with an overarching objective to strengthen and empower urban local bodies / municipalities and to catalyze investment, both public and private, for urban infrastructure and amenities. This has opened the doors of partnerships between the public and private players in developing the Indian urban infrastructure.

Since2005, in India there have been more than 15 projects contracted in water sector out of which approx. 70% of projects are on 24×7 PPP water supplies

With reference to the recent report by World Bank, the challenges faced by the water projects in India are:

  • Lack of relevant data and information on existing infrastructure
  • Lack of balance optimisation of capital investment and resources management
  • Long term financial sustainability of the project was not addressed
  • Weak communication and poor stakeholder engagement for the project

pManifold services for Water Utilities and Customer Indexing :

Research

  • Market intelligence
  • Customer satisfaction studies
  • Willingness-To-Pay survey
  • Custom Research

Consulting

  • Go to market Strategies
  • Financial modelling and bid advisory
  • Customer Intelligence and Satisfaction Monitoring
  • Business Process Re-engineering
  • Legacy Data Analytics and Improvements in customer engagement
  • Utility performance audit and monitoring
  • Non-Revenue Water reduction through strategic interventions

Initiatives

  • Cross Utility conferences/Workshops
  • Stake holder engagement initiatives – myUtility.in
  • In-company staff trainings

Urban Water Distribution PPPs (UWDP) Market in India

Brief Summary India has the second largest urban population in the world with more than 300 million people living in urban India. By 2021, the figure is expected to cross 40% with 74 million plus urban agglomerations. To meet the challenges of rapid urbanization, the Government of India has launched […]

Case Studies

Willingness to Pay (for Water) Study for a Large Private Bank in India

About the Client A Bank assessing Financial feasibility for a Water Distribution Franchisee region in India Client Problem In order to process loan, the bank needed answer to key questions like, What is Willingness to Pay (WTP) for water piped connections and improved services? What consumption & payment trends across […]

Case Studies

Willingness to Pay (for Water) Study for a Large Private Bank in India

About the Client A Bank assessing Financial feasibility for a Water Distribution Franchisee region in India Client Problem In order to process loan, the bank needed answer to key questions like, What is Willingness to Pay (WTP) for water piped connections and improved services? What consumption & payment trends across […]

Quality Assurance for Customer Indexing for a private, 24/7 Water Utility

About the Client A private water distribution company working on PPP model for Tier 2 city in India. Client Problem Client had appointed an vendor to perform full-city Customer Indexing. The activities included GIS mapping of the city, DGPS survey, Base map creation, Consumer Survey and Map updations. The Customer […]

Stakeholder Engagement

Scale-up & Diversify Power Distribution PPP portfolio (Join IUKAN conference – 12th Feb, Delhi)

With developing ecosystem around Distribution Franchisee model (50+ RFPs/EOIs, 22+ start/in-operations in last 2 years), and push for further new roll-outs in light of re-structuring of Discoms, there is need for a careful discussion on scaling-up of right model going forward. It is with this objective that pManifold has organised […]

Strategic Communications – A tool towards better customer engagement and loss reduction

The high risks in the complex, unpredictable and highly political process of water sector reforms are unavoidable given the “essential goods” perception of water. However, what the utility operators need to understand is that investing time and money in “strategic communications” early in the engagement of water reforms and that […]

Blog

I-U-KAN: Raising sustainable Indian Utilities – a unique approach and platform

I-U-KAN (India Utility Knowledge And Forum) is a broader umbrella for all Utilities (Power, Water, Waste, Gas, Transport etc.) and all Stakeholders (Govt., Public utilities, Private Operators, New entrants, Service Providers, Regulators, NGOs, Investors, Customers) to analyse holistic gaps, exchange ideas, build common grounds, and expedite the establishment of sustainable […]

Water Sector Reforms Network

This group intends to become a stakeholder engagement platform to strengthen knowledge and communication between key stakeholders of Water Sector Reforms (WSR) – utilities, private companies, regulators, financial institutions, media, and more. By establishing a ‘Community of Interest’ of professional experts across various sectors and industries to share knowledge, networks […]

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