Performance Management

The Challenge

Performance is essential for any business to be sustainable. Managers and business owners struggle to identify the key performance indicators to be measured and  monitored to obtain effective results.

What we do?

We assist businesses to improve their performance by identifying the right business drivers and improving upon them through systemic interventions. Services include,

  • Setting framework for performance monitoring of a project/business unit across its stakeholders
  • Defining (Balanced) Score Cards for measuring business unit, division, project performance
  • Business Goals and Objective Alignment with employees
  • Analytics, strategic intervention design and performance monitoring

Process Quality Monitoring for Power Distribution Franchisee

About the Client A leading power distribution franchisee operator with operations in multiple locations in India. Client Problem Client wanted to monitor each customer facing process and identify issues, if any, being experienced by customers on various service delivery parameters like satisfaction, turnaround time, staff behavior, unauthorized payments etc. Solution […]

Utility Monitoring & Distribution Franchisee – Enhancing SEBs performance @ IIES 2011

pManifold as Knowledge Partner to IIES 2011 organized a workshop on ‘Utility Monitoring & Distribution Power Franchise – Enhancing SEB’s Performance’. The workshop was co-chaired with domain experts Mr. Murhari Kele, Supt. Engg. MSEDCL, Nagpur and Mr. Prabhakar Kukde, Ex-Director, Tata Power. Speakers who participated in this workshop were: Rahul […]

Quality Assurance for Customer Indexing for a private, 24/7 Water Utility

About the Client A private water distribution company working on PPP model for Tier 2 city in India. Client Problem Client had appointed an vendor to perform full-city Customer Indexing. The activities included GIS mapping of the city, DGPS survey, Base map creation, Consumer Survey and Map updations. The Customer […]

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