Customer benchmarking Study for a Power Distribution Franchisee operator
About the Client
Strategy team of a large Technology Infrastructure Management company catering to over 4 Lac consumers through Power Distribution Franchisee business model.
The client needed to understand their customers to design services accordingly.
Methodological and objective measurement and analysis of customer’s opinions, preferences and satisfaction across 28 key performance areas covering 1000+ utility customers.
pManifold Value Proposition
- Primary Land Based Field Survey
- Survey Design & Methodology
- Field Data collection
- GIS Mapping
- Data Analysis
- Top Management Reporting
Results / Benefit to Client
Profound understanding of customer’s opinions, preferences and satisfaction allowed client to validate and make significant changes to their rollout plan to address key customer issues first.