Case Studies

Customer benchmarking Study for a Power Distribution Franchisee operator

Customer benchmarking Study for a Power Distribution Franchisee operator

About the Client

Strategy team of a large Technology Infrastructure Management company catering to over 4 Lac consumers through Power Distribution Franchisee business model.

Client Problem

The client needed to understand their customers to design services accordingly.

The Solution

Methodological and objective measurement and analysis of customer’s opinions, preferences and satisfaction across 28 key performance areas covering 1000+ utility customers.

pManifold Value Proposition

  • Primary Land Based Field Survey
  • Survey Design & Methodology
  • Field Data collection
  • GIS Mapping
  • Data Analysis
  • Top Management Reporting

Results / Benefit to Client

Profound understanding of customer’s opinions, preferences and satisfaction allowed client to validate and make significant changes to their rollout plan to address key customer issues first.

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